Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
I will reply ASAP on receipt of the above.
My TPG app for IOS and Android - https://www.tpg.com.au/download
The basic troubleshooting that can be done with this service is to perform a reboot/restart.
You may also refer to this article: How to Set Up Your Home Wireless Broadband modem
If the issue persists, kindly send your Customer ID or username via private message so we can run remote tests and check the status of your connection.
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Did you have a fix on this issue? Facing same issue but no response from anyone and couldn't find this topic troubleshooting anywhere.