logging an after hrs service call

[belorl01]

How do I log an after hours technical support request. My internet service went down 11pm last night. The service status of course has no asdl outage

[BasilDV]

Hi @belorl01

Welcome to the Community!

If your service is not affected by an outage, then we need to run some tests to help us identify the cause of the issue.

Please send me a PM with your TPG Username or customer ID number to assist you accordingly.

BasilDV