no internet connection

[Aileen]

Hi,
I cannot connect to interent everything else is working except the internet and my son is doing remote schooling today, I cant see where the live chat is with tech support.

thank you

[luisc]

Hi Aileen,

Have you tried to perform any troubleshooting?

https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/m-p/24252

If you can advice on the TPG modem how many green lights are on?

Thanks