Hi, Send us a Private Message with your best contact number and preferred time, we'll have our Account Specialists to contact you to assist you retrieve the log-in of the E-mail address. Please check my response to your initial post located here and avoid posting to multiple thread to avoid redundancy and confusion. Regards,     I picked the subject thinking i would be able to edit it before it going out, my actual issue is that I havew been without my emial for over 3 weeks now, with a lot of attempts to fix without success. Its close now TPG have recreated but not added final data and sent me temporary password. I know I will have received a number of impotrtant emails over the 3 weeks and really need this sorting out ASAP now.   Did lodge a message previouysly but I clicked resolved by accident, details can be found in my last post. ... View more

FYI i managed to get this working via the local network by adding the device again and using the "online" method. When I did this while connected to wifi it automatically detected the NVR (192.168.1.200) and then i just added the admin username and password. Once configured it seems to work using mobile network also.    I managed to set this up on 2 ipads, 1 desktop, 1 iphone and 1 android device. I used the same method for each device.      ... View more

Hi @fchan   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this article : https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-No-Dial-Tone-TPG-Home-Phone-Voice-Service/ba-p/1240    In your case, our Engineering team raised the issue with our International carrier and able to resolve the problem on their end. We understand that you've confirmed that the international call is working and if you need further assistance, please let us know.   BasilDV ... View more