Hi @hkn, we can see that the issue has been escalated to our Engineering Team who lodged the case to NBN Co. for further investigation.   The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.   Should you have further queries, please let us know. Thank you. ... View more

Hi hkn,   Welcome to TPG Community!   Are you currently having issues with the service?   If so, please PM us your username / customer ID and service address for us to assist you better.   To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community. ... View more