Hi @Danfe235,    Welcome to the Community!    I have located your account using your Community details and have seen that the issue is now raised to our Engineering Team.    We work with NBN Co. to provide this particular service and we rely on their update. Our Engineering team has coordinated the matter to NBN Co. and I can see that a sooner appointment has been booked on Monday, 29 July 2019, 8AM - 12NN.   Should you have further queries, feel free to let us know or reply to the SMS sent by our Engineering Team.      Regards, Ahra_G ... View more