Hi, my service was moved to my new house at the beginning of Feb which I was told would move both my internet connection and my landline number. I am now requiring to set up a phone line to be able to work from home and once plugged in found the phone didn't work. Upon checking my account I found that the service address for my home phone is still my old address. A service that SHOULD have been moved a month ago. I have DM'd on both Facebook and Twitter and no response over 8 hours later and spent 2 hours on hold to not get through to anyone. This is a service I had expected to be moved and active a month ago and was never completed and now because of the incompetence of your moving from home team I know have to wait longer to be able to work from home and potentially lose income because of this. This issue should be expedited so that I get my phone connection active within 24hours and compensation should be issued for your screw up of moving my full service.
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Hi, I live in a street that is a kind of cul de sac with my house located along a shared driveway, in an area that has been connected to the NBN. The map shows my area marked in purple and as complete and housees further up the street are marked connected yet my street isn't. The original date was set for april 2019 and TPG sent me a letter to pre register which i did. The date was then move to June 2019 and since has now been moved to June 2020 even though they should have finished already. My house shows as more work required so why are they not completing the work before moving onto new areas? I have already been waiting over a year for this with a slow and unreliable ASDL connection. Is there a technician that can come out and complete the installation? Thanks.
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