I have been waiting for 23+ days to have the simple task of ADSL2+ connected in Sydney's Eastern Suburbs. I made my initial request on 09/07/19. I was informed a technician would attend on 23/07/19 to connect the service and I was required to stay home from work all day to wait for them. No one turned up, and no one informed me of anything. I asked what had happened and they stated there was an exchange issue. Since then it has been 9 days and there has still not been any form of update of any kind. Whenever I contact them, they tell me they will call me in 48 hours, but they obviously never do that. They do not respond to emails.   This experience also involves multiple calls to extremely rude staff members who are allegedly employed to handle customer relations and provide customer service. Some have been so rude and unhelpful that I actually made a formal complaint against them. Their "service" included gross misjudgements against their own customer service policy, stating I was a 'new customer' due to having to change my username (due to changing address and subsequently changing from NBN to ADSL2+, I have actually been a customer for over 7 years!?!?!?!), and their "resolution advice" of asking me to do their job for them by contacting one of their contractors, and telling me I should change providers. Not sure how that is going to help me get my internet turned on - thats all I want.   Still to this day no resolution or update has been provided.   ... View more