Hi, My building was supposed to be NBN ready in Merrylands, NSW on the 14th of June. The utility box was installed months before that date outside my building and the cables run all the way to outside my unit door. I placed a pre-order for NBN back in April. When the NBN-ready date comes around all of the buldings around me are NBN ready except for mine. I waited for a week and called TPG customer service and they said they don't have any more information on when my building will be NBN ready. NBN co website shows my bulding as blue (i.e ready to connect) but the decription says expected availability for my building is January 2020. Keep in mind every other bulding around me is ready to connect. I called up TPG again 1 month after my expected date they still didn't have any information on when my bulding will be ready to connect. I called up NBN co and they said i have to contact my ISP for any information regarding this issue. I contacted my strata and the manager said everything is ready on the construction side and all they have to do is switch on the connection. He even said someone from TPG came and took photos of our building a couple of weeks ago. Its been 2 months from when my building was supposed to be NBN ready but i can't get any information on when i'll be ready to connect.
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