Welcome to TPG Community!
We were able to locate your account and learned that your NBN VoIP home phone bundle is "Pay-as-you-go".
This means that standard call rates are applied.
Refer to our NBN website > Important things you need to know > TPG Voice service call rates
TPG Voice Service Call Rates
25¢ per call
25¢ per minute^ (plus 39¢ call connection)
Capped at $2 up to 20 minutes per call per minute National Call rates thereafter^
39¢ per minute^ (plus 39¢ call connection)
Capped at $2.48 up to 20 minutes per call per minute Mobile Call rates thereafter^
Check International Call Rates (39¢ call connection applies) Call connection not charged for the first 100 minutes (L Bundle) each month and for all calls to specific International destinations (XL Bundle)
30¢ per call
Directory Assistance - 1223
$1.10 per call
TPG 13 14 23
TPG defines a Local Call to be a call made to a number in the same Standard Zone Unit or an adjacent Standard Zone Unit.
^ Charged per 30 second block or part thereof
You have the option to add the OZ talk, which will cost you an additional $10/Month. Which covers Unlimited local calls, Unlimited standard national calls, Unlimited national calls to mobiles.
You may add it online or we'll arrange a call from our Accounts team.
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