Hi @BobT ,
Thanks for raising this to us, is your Emails is currenty setup on Email Client? If so, please try to test the incoming email using your Posts Office let us know how it will go.
If the issue persist on both Email Client and using our TPG Post Office, please send me your account details (Username/Customer ID) together with the address on file, also include the affecetd e-mail address.
For reference: How do I private message (PM) in the community
@BobT wrote: Emails sent to my Microsoft email address arrive almost instantly. Those sent to my TPG email address take up to half an hour to arrive. Why is that? Do I have a wrong setting somewhere?
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Welcome to TPG Community!
We were able to locate your account and learned that your NBN VoIP home phone bundle is "Pay-as-you-go".
This means that standard call rates are applied.
Refer to our NBN website > Important things you need to know > TPG Voice service call rates
TPG Voice Service Call Rates
25¢ per call
25¢ per minute^ (plus 39¢ call connection)
Capped at $2 up to 20 minutes per call per minute National Call rates thereafter^
39¢ per minute^ (plus 39¢ call connection)
Capped at $2.48 up to 20 minutes per call per minute Mobile Call rates thereafter^
Check International Call Rates (39¢ call connection applies) Call connection not charged for the first 100 minutes (L Bundle) each month and for all calls to specific International destinations (XL Bundle)
30¢ per call
Directory Assistance - 1223
$1.10 per call
TPG 13 14 23
TPG defines a Local Call to be a call made to a number in the same Standard Zone Unit or an adjacent Standard Zone Unit.
^ Charged per 30 second block or part thereof
You have the option to add the OZ talk, which will cost you an additional $10/Month. Which covers Unlimited local calls, Unlimited standard national calls, Unlimited national calls to mobiles.
You may add it online or we'll arrange a call from our Accounts team.
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