Welcome to TPG Community!
We were able to locate your account using your community details and was not able to detect any fault within the network.
Are you using a WiFi or a Wired connection? If it's a WiFi connection, it is possible that the signal is being interfered by some frequencies that causes the issue. We've created an article which will help you improve your home network. Check this link.
An article on how to troubleshoot the slow speed issue is also available.
If the issue persists after troubleshooting, please let us know and will check it further.
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