Welcome to the Community!
I've managed to locate your account using your Community details and have ran remote tests. The type of NBN service you have requires an internet access for the homephone to work.
Based on the recent update on your service, you have requested to port your number over from your previous ISP hence incoming calls are not working as the porting is still in progress. The process normally take 1-5 working days starting from the date the service got activated.
Your outgoing calls should still work except for the incoming.
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