Hi @leojimmy79 ,   Welcome to the community!   We're able to locate your account using your community details.Your NBN installation is still ongoing. We sent you an email about the installation schedule. Your new appointment has now been confirmed: Installation date: 13-09-2019 Installation time frame: Between 08:00 and 12:00 What will happen on the day of installation? The technician will need access to your premises to complete the connection. While waiting for the installation update we recommend to keep your ADSL modem/router connected.   Let us know should you require further assistance.   Cheers! ... View more