Hi @vinrags10,   Welcome to TPG Community!   We welcome the opportunity to turn your experience around and would be more than happy to take a look at your service.   We've tested the line, but was not able to detect any fault within the NBN network. We've reset your connection remotely to refresh your service.   Are you able to check if the speed is still low? Also, can you run the test via Wired/Direct connection to the modem in order to compare and narrow down the issue?   In case it is still giving you a slow speed, please send me a PM with your preferred time and best number to be contacted by our Senior tech team to further check on your service.   Regards, BasilDV ... View more