Welcome to the Community!
I'm sorry to learn that you're discontinuing your service with us, but I can understand your reason for doing so. To assist you with your request, I'll have our Escalations Team contact you. Can you send me a PM providing the following:
Customer ID/username of the account you wish to cancel
Best Contact #
Preferred time for a callback
For your reference: How do I private message (PM) in the community
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