Does TPG offer tech support via chat? Or just on the phone? (Waited 10 mins in the phone queue but gave up...)  ... View more

Hi. 3 questions: Q1. I have following device, are there firmware updates available?          Hardware: Archer VR1600v v2 00000000         Firmware: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n   Q2. I'm seeing the following appear in the logs repeatedly, every couple minutes. Does this suggest any issue? Any way to suppress / stop them? They're filling up the log so can't see much history beside these.   2022-10-02 10:25:12 [6] VoIP: can not find any account forthe incoming call 2022-10-02 10:27:39 [6] VoIP: can not find any account forthe incoming call 2022-10-02 10:30:15 [6] VoIP: can not find any account forthe incoming call   Q3. Similar to Q2, following log messages appearing approx hourly. Same question - is this indicative of anything that needs to be solved? 2022-10-02 12:08:36 [6] VoIP: Register to server address 172.26.0.34:5060 2022-10-02 12:08:36 [6] VoIP: Register to server address 172.26.0.34:5060 Thanks in advance.  ... View more

I’ve had a TPG NBN business service for several years, and I’m still using the original Huawei modem from when I was connected. I just got a second service at another address and was sent a new AC1600 modem foe the new service. Pretty sure my original modem is due for an upgrade. Could I request one be sent to me please? I tried to call support today but got bounced around 3 different teams before having to leave a message. ... View more