The original NBN technicians who installed my service returned this morning and fixed the issue with my antenna. They said that someone else had disconnected the cable in the roof. Take from that what you will but I'm happy that the issue has been resolved. Thank you TPG for chasing this up!
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After much chasing from TPG I relented a signed up to a new NBN service and replaced my reliable ADSL2+ service. That was last Tuesday 24th September. When NBN arrived they had some issues locating the HFC cable as I only have my aerial coming into my apartment. After spending sometime on the roof they located the pay TV cable and connected everything up. Great, internet works. Not so great I noticed the next evening that I can no longer watch Free to Air stations. When it was installed they removed the cover plate where I had my aerial plugged in and replaced it with a NBN cover plate connected to I'm assuming the NBN HFC cable. They then installed a splitter box for the aerial connection but I see now that this did not work. I removed then NBN cover plate and as I suspected found another cable behind there which I assumed must be the aerial cable. No problem, let's just connect that up and get a different cover plate. Nope, cable connected, still no signal. On Thursday evening I raised this with support via email and received ticket number 10467185. Despite some chasing I received no actual responses other than the automated ones so I then called on Tuesday 1 October and spoke to Ed. After some bouncing around Ed called NBN who basically said go away. I told him that wasn't good enough so he went back to them again and then told me I would be contacted in 24-48 hours. Here we are past that deadline and still nothing. I can see from searching on here this isn't the first time this has happened. If TPG and NBN between them can't come back and fix this then we can cancel the service, you can refund me the setup cost and I will go with another provider and take it up with the ombudsman. Look forward to hearing from someone...
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