After much chasing from TPG I relented a signed up to a new NBN service and replaced my reliable ADSL2+ service.
That was last Tuesday 24th September. When NBN arrived they had some issues locating the HFC cable as I only have my aerial coming into my apartment. After spending sometime on the roof they located the pay TV cable and connected everything up. Great, internet works. Not so great I noticed the next evening that I can no longer watch Free to Air stations.
We sincerely apologise for what happened and we are sorry to know that you're considering changing provider, @simcauley.
We value you as our customer and we'd like to check what can be done to turn this experience around.
We have located the account using your community details and we have escalated your concern to our Complaints Resolution Team.
You will be contacted by the Complaints Resolution Case Manager via email or a phone call as soon as the case assessment is completed.
Let us know via PM should you have a preferred contact number and email address.
Hi @simcauley, we can see that our Complaints Resolution Team has been in touch and discussed the concerns raised.
Should you have further queries, you can contact the case manager directly via return mail.
Let us know if we can be of further assistance. Thank you.
Thanks for dropping by to inform the community of the progress of your complaint. Your Case Manager expects to hear a response from NBNCo sometime next week, so once an update is available, you will be notified via email or phone call accordingly.
Don't hesitate to leave a comment if you have other concerns or queries that you'd like us to look into.
The original NBN technicians who installed my service returned this morning and fixed the issue with my antenna. They said that someone else had disconnected the cable in the roof. Take from that what you will but I'm happy that the issue has been resolved.
Thank you TPG for chasing this up!