Welcome to TPG Community!
We were able to locate your account using your community details and it appears that the service is not yet installed/active, which is why the internet is not working.
We understand that you were able to reach our NBN provisioning team today and NBN technician visit is booked to finalise the installation of your account.
Further updates will be given by your case manager.
Should you require further assistance, please let us know.
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