Hi Shane,   My TPG NBN is now working well. Thank you your technician (Jason), it was just  5-10 minutes job for him and he fixed the problem.    I hope that TPG can the improve their customer services and give the right services, eg staff should not make silly mistake in recording customers’ residency address to delaying in handling customers complaints on TPG internet, etc. Just for attention, my address in TPG system is still recorded as “Unit xx, xx-xx Loftus xxxx, Homebush NSW xxx” instead of my address “Unit x, xx-xx Loftus xxxx Homebush NSW xxx.   Regards   “Unsatisfy with the service” customer       ... View more

Hi BasilDV   Thank you for replying my post.   I feel the TPG staff and whoever this case manager is (he or she did not call me to update my status) have mishandle my case.  Refer to chronological events below: - 9 Oct 2019 -TPG has get my address wrong in the NBN application in first place. Instead of “Unit 12/51-53 Loftus Crescent, Homebush NSW 2140”, TPG put it as “Unit 13/51-53 Loftus Crescent Homebush NSW 2140”. How can they make such a silly mistake? I made numerous calls and each time I must explain to TPG staff my address in their system is wrong. On 12 Oct 2019, I called TPG and the staff requested me to send the proof of my occupancy to this email address nbnorder@tpg.com.au. I emailed an RMS letter my change of address in driving licence as evidence to TPG. On 16 Oct 2019, TPG helpdesk sent me an email titled “Technical Issue Resolved (Ticket number # 9902711) but in fact the issue was not resolved, and I have to make a call back to TPG again. This time round, the staff requested me to send proof of my occupancy to this email address nbnfaults@tpg.com.au. And I again I emailed the same RMS letter to TPG. On 17 Oct 2109, I made another call to TPG to check the status of NBN application and my call was passed from one person to another and eventually landed at one case manager by the name of NJ. She again asked me to send proof of my occupancy to TPG. I can’t believe this, third time!!! but to another email nbnpod@tpg.com.au . Anyway, I still emailed the same RMS letter to TPG. I waited patiently for the issue. So, on 4 Nov 2019 I made another call to TPG. My call was eventually landed at one case manager (by the name of Jenny). She explained that NBN said Unit 13 and Unit 12 is the same unit and id on their record. She said my proof of occupancy was also not good enough for NBN to believe that I live at Unit 12 and wanted me to send TPG more solid evidence of my occupancy. I have no choice but obediently emailed a letter (titled Strata Management company requesting me as owner of this unit to pay my strata) to nbnpod@tpg.com.au From the above saga, you can see I am really disappointed with services rendered by TPG staff or case manager. I am giving TPG and NBN three more days, hopefully they can resolve it if not I will cancel my application and ask for refund. ... View more