Hi @rgopilingam1985    Welcome to TPG Community!   We were able to locate your account using your community details and reviewed the account.   Your address is listed under the NBN service class 3, which means that the NBN NTD Box is already in place. Please understand that this installation was not arranged by us or other ISP's. This decision came from the NBN Co's technicians or developer of the place.   If you want to move or relocate the NBN NTD box, then you need to contact NBN Co directly to arrange this for you. They prefer to be contacted via email here: complaints@nbnco.com.au.   Should your require further assistance, please let us know.   BasilDV ... View more