Thanks for making the cancellation process so painstaking.
I have 2 connections with TPG, the one I'm talking about here is a new connection (XXXXXXX).
When I wanted to signup I had called TPG for the new connection I had explicitly told the sales agent that this is for a new construction and we wont be getting the house untill late November, he very convieniently told me that its not a problem and we can choose the installation date for end of November. With no option provided an arbitrary date (7th Nov) for the installation was given to me.
I called TPG to change it and I got it changed ot 21st Nov, as we came closer to date the I realized that builder will not be able to provide us the house till 21st Nov and I called to change the date to 2nd Dec., the agent took the request.
Today (22nd Nov) I got a SMS stating that I missed yesterday's appointment. I was at the site the whole day yesterday and neither did anyone show up or called me up. When I called the support center the lady told me that 2nd Dec was booked in and she can re-schedule my appointment but there is a fee for it (which she will waive off).
My grievance is that why did the sales agent took my order when they must have known that they can't schedule a date for end of November. I'm still not sure if I will get the house till 2nd December and might have to reschedule it again but due to this I have lost an opportunity to move it forward and will end up paying if I have to re-schedule again. The greivance is that nobody showed up for the appointment and you are flagging it as I wasn't available.
Kindly make sure that the installation is done without TPG trying to rip-off an existing customer who thought to get a second connection with TPG. If you are unable to commit on a hassle free installation, please feel free to cancel my account.
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