Hi, I'm using Archer vr1600 v2 and the 2.4 Ghz wifi not working. 5 Ghz works fine.  Thanks ... View more

Hi, My wifi works fine, except for one device. The main wall controller for the air conditioner keeps dropping wifi. As none of the other devices ever drop wifi, I assumed there is something wrong with the panel. I got it replaced through ActronAir. However, the problem persists. Now I’m trying to figure out what else could be causing it. This issue started around 15/12/2022. I want to check with you if any settings were changed on my router by the ISP around this time ? Also, if any firmware update was done around the same time ? Thanks, Prateek ... View more

Hello TPG,    Thanks for making the cancellation process so painstaking.   I have 2 connections with TPG, the one I'm talking about here is a new connection (XXXXXXX).    When I wanted to signup I had called TPG for the new connection I had explicitly told the sales agent that this is for a new construction and we wont be getting the house untill late November, he very convieniently told me that its not a problem and we can choose the installation date for end of November. With no option provided an arbitrary date (7th Nov) for the installation was given to me.   I called TPG to change it and I got it changed ot 21st Nov, as we came closer to date the I realized that builder will not be able to provide us the house till 21st Nov and I called to change the date to 2nd Dec., the agent took the request.    Today (22nd Nov) I got a SMS stating that I missed yesterday's appointment. I was at the site the whole day yesterday and neither did anyone show up or called me up. When I called the support center the lady told me that 2nd Dec was booked in and she can re-schedule my appointment but there is a fee for it (which she will waive off).   My grievance is that why did the sales agent took my order when they must have known that they can't schedule a date for end of November. I'm still not sure if I will get the house till 2nd December and might have to reschedule it again but due to this I have lost an opportunity to move it forward and will end up paying if I have to re-schedule again. The greivance is that nobody showed up for the appointment and you are flagging it as I wasn't available.    Kindly make sure that the installation is done without TPG trying to rip-off an existing customer who thought to get a second connection with TPG. If you are unable to commit on a hassle free installation, please feel free to cancel my account.    Thanks, Prateek  ... View more