Hi Shane, I have pm you my details. There is landline dial tone but still constant and daily up/down roller coaster instability- am or pm. Although when speed shoots back up it hits over 10mbps which is unusual. Then goes down to nothing or under 1mbps. Netflix is chunky/unusable which makes it a waste of money which I won't be compensated for. And forget about psn gaming. And I am about to install home security cameras which obviously need Ethernet. No technician has contacted me to arrange a site visit, only been sent usual email which treats me like an idiot telling me to reboot modem, blaming my equipment when its obviously an external fault etc etc- with regards,
... View more
TPG Since before Xmas 2017 there have been intermittent and now frequent daily dropouts and huge speed drops- from "optimal" @8mbps down to 1 Mbps and under. No matter if I run Speedtest on wifi tablets or phones or laptops or hard wired Foxtel box and PS4 - result is the same. Likely an Open line fault on old copper wire to the premises or interference possibly due to nbn traffic or existing problem that was never properly fixed by onsite technician when I connected tpg to this address. I have never got adsl2+ speeds of 10-11 Mbps as advertised even if my modem/router manager or exchange says I do. Best I can hope for is around 7-8 Mbps on a good day if it decides not to drop in and out of 1mbps and under!. This is extremely poor service once again tpg, and needs to be fixed immediately . If I am basically paying 60 a month for what are dial up speeds in 2018 and can barely stream Netflix (yet tpg rates itself fastest!) or even some music on YouTube or digital radio it's simply not good enough and complete waste of my time and money. Please respond with an immediate solution or direct me to account cancellations.
... View more