Hi @Sunnymai93    We regret to hear that you've decided to discontinue the service with us due to the ongoing issue with your connection.   We were able to locate your account using your community details and understand that you've contacted our Accounts team. They've already explained the process and sent you an email to finalise your request.   We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.   BasilDV ... View more