Hi @Patyuen666    Welcome to TPG Community!   We were able to locate your account using your community details and tested the connection but wasn't able to detect any issues.   The modem is getting a good sync speed and stability. What time does the slow speed issue usually start? Are you using a Wired or a WiFi connection?   You may check the troubleshooting guide on our articles (WiFi and Wired): Slow speed issue,  Easy Steps to Improve Wi-Fi Connection In Your Home   We've refreshed your service remotely as well. If the issue persists, please perform the troubleshooting in the article and let us know how it goes.   BasilDV ... View more