Thanks TPG for arranging for an NBN technician to visit yesterday. The NBN tech visited and appeared to have knowedge of my issues when he arrived. He went over all the connectors carefully and replaced one in the house that had not been changed when the first NBN tech did the install and did a number of line tests with his equipment. He then went across the street, up his ladder, and replaced the connector at the main line in the street. This connector had not been changed by the installation technician and had been there for over 10 years, being installed for a pay TV connection for a prior owner of our home. He showed me the old connector was visibly coroded and likely to be the problem of my dropouts. Since his visit about 24hrs ago we have not had a single error recorded by our TPG suppplied modem, and no droputs. We were previously getting about 100 errors each day. In the end our internet connection failing to work from day one (17 Dec) was not the fault of TPG. TPG have responded quickly to my complaints of having dropouts and it has now been fixed on 23 Dec. I did go through the drama of having the modem exhanged, but TPG only took a couple of days to get one sent out. Because TPG use Startrack I was able to send the old modem back by lodging it at my local Post Office. Perhaps TPG could indicate this to future customers when sending out replacement equipment as it is a better option for many, rather than waiting around for a courier to show for a home pickup.   ... View more