Hi Basil   I don't have any other NBN Modem. Please request a test modem   Thanks   Max ... View more

Hi Basil   Please see attached the response from Ubisoft regard Double Nat. Please provide us with the public IP address as mentioned by Ubisoft. Also, advise how can I do port forwarding to the port mention by Ubisoft. While following the steps in: https://support.ubi.com/en-GB/faqs/000025505/ I noticed that all the IP addresses in internet protocol version 4(TCP/IPv4) were same as in network connection details, I didn't need to change anything, does this mean I have a static IP address. how can I confirm this.    Thanks Max ... View more

Hi Basil   I cannot connect directly because my desktop is not in the same room where the modem is. Attached is the error message from the game and the email from Ubisoft stating it is Double Nat Issue. I also checked with pc world website where it says if the first 2 ip addresses are private addresses than its a double Nat issue.    Regards Max ... View more

I am using Desktop for gaming with wireless internet. Attached is the CMD Tracert.    Regards   Max ... View more

Hi Shane   Thank you for your reply. I dont have any additional routers. I am using archer VR1600v given to me by tpg I was getting error message while playing online game via uplay. They said it was because of Double NAT issue and this was confirmed via CMD tracert. I called TPG technical support and they got me to enable DMZ and also AP isolation in advanced wireless setting. But this did not solved the problem and I am still getting the Double NAT issue in CMD tracert the link below is not much help as it addresses the DMZ issue or additional router issue    ... View more