My NBN modem (Arris CM8200) is going through an endless reboot cycle. The power light comes on followed by Downstream, Upstream both of which eventually stay on, followed by online which just flashes. Online flashes for a while and then the whole cycle starts again, power light followed by downstream etc. I’ve tried powering the modem down, disconnecting the power and HFC cable and then reconnecting but it doesn’t fix anything. I was going to try a hard reset using a paper clip but was worried that it may erase everything and make the modem unusable. Can I safely do a hard reset? Is there anything else I can do now as technical support is closed?
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