I've been an NBN customer for a number of years and recently my VOIP line does not connect. The phone has a dial tone, but there is no Phone 1 light on the modem (Archer v1600v). When I dial a number instead of connecting to the phone I'm calling I get a long continuous tone.
It sounds like the phone port has not been enabled. Your modem has a unique number (MAC address. on label underneith modem) that has to be registered on the system. You will need to contact TPG to resolve this
.
You could try photographing the label, and e-mailing it with a description of your problem to TPG.
