@Shane wrote: Hi @Crystalball2091,   Welcome to the community!   There are many factors affecting speed of ADSL2+ connection including type/source of content being downloaded, hardware and software configuration, the quality internal cable/copper wire going to the exchange. To better understand the situation, we'd like to get your account details (Username/Customer ID together with the address on file).   We'll run a test to the connection and see what causing this issue.   In case you need a reference: How do I private message (PM) in the community   Cheers! Thank you for your reply, however, I still wonder. Should I consider changing my provider or stick with TPG? I want to know if this problem is only with ADSL2+, or is a major problem with my wires or hardware, I will try to reply as soon as possible but it's quite busy at the moment. Good day to you ... View more