Welcome to the Community @ppierce74
If you’re having the issue were “CD”, “ADSL”, or “Link” light(s) on your ADSL modem/router is not lit up.
Your ADSL modem/router is unable to synchronise or connect with TPG over your telephone line.
The lights on the modem are usually flashing when trying to synchronise and steadily lit when synchronisation has successfully completed.
Before attempting the troubleshooting steps, TPG recommends that you:
1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpga line fault has been identified and.com.au/support/problems_connect_internet.php
In your case, a line fault has been identified and an assigned Engineer will be in touch with you for further updates if there's a need of a TPG or a Telstra technician to resolve the fault.
If you need further assistance, please let us know.
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Hi @ppierce74, we can see that the issue has been lodged to Telstra who has committed to send a technician anytime between now and 08/Jan/2020. Our Engineering Team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, feel free to message us. Cheers!
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