Good day @Davidna,
Welcome to TPG Community!
Thanks for your feedback about communicating new plans to customers, we’ll make sure this is passed on to our Management.
While we do not send out e-mails advising customers of the new plans, we regularly update our plans in the website and we suggest that you check it from time to time.
Though we do not change your NBN plans automatically, you have the option to change your NBN plan without fees.
I understand that you were able to process the NBN plan change online. Should you require any assistance, please let us know.
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