Thanks for getting back to us, @dshobbin. We are glad to know that the service is now up and running.
With regard to the speed, we'd recommend that you check it using only one device directly connected to the modem via ethernet cable and make sure that there are no programs running on the device background so we can get an accurate result.
If you are connecting all your devices via Wi-Fi, these community articles can help you in improving the wireless connectivity performance.
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
Wi-Fi troubleshooting steps - No Internet/Connection
Feel free to message us should you need further assistance. Thank you.
... View more
Welcome to TPG Community.
Before we can send out a technician, we first need to check if everything on your end is properly set up. We have located your account using your Community details and have seen that you are on an NBN FTTC service.
With this type of service, you will need to ensure that the NBN Network Connection Device (NCD) is properly connected, unfortunately based on our tests it appears that we are not detecting it. Can you please check if this has been set up?
I would recommend that you check out this link for a guide on how to set up the NBN FTTC service.
... View more