TPG Community

Emmaai · ‎18-11-2024

Hi, wondering if someone from TPG support team can confirm that the returned model is received? I cancelled 5G broadband service and returned the model as instructed. The tracking record says it was delivered on 15/11, but I got another email reminding me to send back the modem. Thanks.

Anonymous · ‎16-07-2021

Hi @Emmaai, we'd like to arrange one of our technical specialists to contact you for assistance. Please send us a private message with your best contact number and most convenient time to receive a call. To send a PM, please refer to this link: How do I private message (PM) in the community

Anonymous · ‎23-03-2021

Glad to know that. Feel free to message us should you need any assistance. Cheers!

BasilDV · ‎24-01-2020

Hi @Emmaai, Welcome to TPG Community! We were able to locate your account using your community details and understand that you've reached our Tech team yesterday and was advised that the service was affected by an NBN network outage. The service was restored last night and appears to be stable. If you need further assistance, please let us know. BasilDV

TPG Community

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