I had problem with the installation service.   Despite I had reported it to the helpdesk, I have been waiting for over 4 days without being able to speak to any TPG representatives. There have been back and forth email (suggesting someone would call within 24 hours), but there has been no progress.   I even call the hotline 131423 multiple times and waited for over 60 min, but there was no answer for 3 consecutive days.   My ticket number is 58674485.   In addition the connection has been unstable and internet speed is extremely low, even at 2am.  I need help desperately.   ... View more