Welcome to the Community!
I've managed to locate your account using your Community details and based on the recent interaction on your account, you have spoken with one of our Accounts Specialists and was advised that the installation is in progress.
No tech visit is required however we are awaiting advise from NBN Co as to when the remote activation will be done hence no email is sent yet.
You may track the progress of installation here: https://www.tpg.com.au/support/trackmyorder
Feel free to reach out again should you require further assistance.
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