Hi @Bagaja,    For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage - https://www.nbnco.com.au/support/network-status   If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:   Troubleshooting No Internet Connection https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338   We have detected that your internet is working at the moment.   Should you require further assistance, you can reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact or you may check out our self-help options located here: http://tpg.com.au/support      Regards, Ahra_G ... View more