About two weeks ago, i got email and msg that someone would come today to install NBN and provide NCD(by advice from this community). 2 days ago, I got phone call from NBN to confirm this. Today, no one is coming. I have to stay home for whole day. I called NBN first because I got number from incoming call. I was advised that "something wrong with internet service provider that something they did not complete"?! I was advised to contact with TPG. If TPG knows there is incompleted job, why dont you cancel the appointment at an earlier time? Furthermore, just after my phone call to NBN, I got msg from TPG that the installation was re scheduled to 03 March, which is about 3 weeks later?! What is going on here?! What job you didnt complete? Why cant I have an earlier installation?! Can I cancel my order and get my money back?!
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Hi, I just applied for NBN service, connection method is FTTC. Today, I received modem, AC1600. But on that installation guide, I need to connect NCD to phone line first. Who will provide the NCD? The installation appointment will be next thursday. Shall I connect phone line to the AC1600 directly? or I need to purchase the NCD first? I must say that, if the NCD is compulsory, why do I need the AC1600? Most of customer already have routers.
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