Hey, conveyancing We can confirm a possible network issue affecting the service. This has been raised to our Engineering Team, we will prioritise this case and expect an update via SMS or Phone call when assessment result becomes available. Regards,
Hello. my NBN suddenly lose connection this afternoon without any changing config.
The log shows: Failed to authenticate ourselves to peer
I searched online, some posts suggest it might be password error. But I did not change anything. I called your support team. After several "tests" and reset the router. There is still no connection. What can I do? or can you send some one to fix it asap?
22016-01-01 10:00:47PPPInformationppp3 rcvd [LCP TermAck id=0x3]
32016-01-01 10:00:47PPPInformationppp3 sent [LCP TermAck id=0x2]
42016-01-01 10:00:47PPPInformationppp3 rcvd [LCP TermReq id=0x2]
52016-01-01 10:00:47PPPInformationppp3 sent [LCP TermReq id=0x3 "Failed to authenticate ourselves to peer"]
62016-01-01 10:00:47PPPWarningppp3 LCP down
72016-01-01 10:00:47PPPErrorppp3 LCP down 82016-01-01 10:00:47PPPError
ppp3 Failed to authenticate ourselves to peer
92016-01-01 10:00:47PPPInformationppp3 rcvd [PAP AuthNak id=0x3 "Request Denied"]
102016-01-01 10:00:47PPPInformationppp3 sent [PAP AuthReq id=0x3 user="email@example.com" password=<hidden>]
112016-01-01 10:00:44PPPInformationppp3 sent [PAP AuthReq id=0x2 user="firstname.lastname@example.org" password=<hidden>]
122016-01-01 10:00:43DHCPDNoticeSend ACK to 192.168.0.100
132016-01-01 10:00:43DHCPDNoticeRecv REQUEST from 30:B4:9E:F3:33:07
142016-01-01 10:00:41DHCPDNoticeSend ACK to 192.168.0.100
152016-01-01 10:00:41PPPInformationppp3 rcvd [LCP EchoRep id=0x0 magic=0xbbed9df6]
162016-01-01 10:00:41PPPInformationppp3 sent [PAP AuthReq id=0x1 user="email@example.com" password=<hidden>]
BTW: the NBN box looks ok. 4 lights on. "lan" flashing some times (i guess when the router trying to logon). The other 3 are stable.
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Hi @conveyancing ,
We apologise for the delay in installing your NBN service. Every effort is made to install the service within the initial installation date however we acknowledge that from time to time there are unforeseen delays which can unfortunately lead to appointments being rescheduled.
We will chase this with our Provisioning Team to clarify the new appointment schedule and advise them to contact you tomorrow. Please confirm your best contact number and preferred time.
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Welcome to TPG Community!
We were able to locate your account using your community details and learned that your location was identified as NBN Service Class 32, which means that the NBN technician that was booked for you will be the one to bring and install the NCD for your service.
The TPG supplied modem/router is needed in order for our customers to use the bundled VoIP phone service.
You still have the option to use a third party router, but the VoIP phone will not work as the settings are embedded in the firmware of our modem/router.
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