Hi @amitbajra9   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn   In your case, there's a physical failure within the NBN network and the attending technician managed to restore the service.   BasilDV ... View more

Hi @amitbajra9   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn   In your case, there's a physical failure within the NBN network and the attending technician managed to restore the service.   BasilDV ... View more

Welcome to TPG Community @amitbajra9   We've created an article that will guide you on How to Check for NBN Network Outage.   If your area or location is not affected by a planned or unplanned network outage, then you may proceed with troubleshooting the internet issue. We've created an online guide that you may check. It is available here.   We were able to locate your account using your community details and found a possible fault within the NBN network that caused the internet issue. We've escalated the case to our Engineering team for further investigation and an assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours once an update becomes available.   If you need further assistance, please let us know.   BasilDV ... View more

Hi @amitbajra9,   Welcome to the community!   We're sad to know that you're having issue with the service. We'd love to help see the status of the connection and get to the bottom of this. To better understand the situation, PM us your account details (Username/Customer ID together with the address on file).   In case you need a reference: How do I private message (PM) in the community   Cheers!     ... View more