Hi all. So disappointed with TPG at the moment. I've been with TPG for many years and I can honestly say they have fantastic until recently. I'm not complaining about the staff because they always do their best. A few weeks ago, I noticed that my alarm app to arm/disarm/unlock my front door/open garage doors etc wasn't responding. I have FTTP. I contacted the alarm installation company owned by a very good friend of mine and reassured me the app wasn't the issue. He was right. I did a speediest and I was getting around 8Mbs d/l and 1.2Mbs u/l. I contacted TPG and they sent out a technician and found there was nothing wrong with my router/modem and also checked the line. He took s series of photos and called TPG and escalated the issue to their engineering team. They said it was an NBN issue. They call to give me updates but unfortunately they haven't fixed the issue. Not sure where to from here as I need the internet for working from home. I'm pretty sure I'm going to get an update call tomorrow saying that they made changes and it should be working. Not sure if they're just saying this to buy time. This is unacceptable TPG and needs to be resolved. Here is a screenshot of the speedtest I did earlier. ... View more

Hi. I'm posting this on behalf of my mum who is elderly and she is currently unable to make called using her home phone. She is able to receive calls but when she dials a number, a voice message on her phone says "The number you have dialed is not available from this service, oca0163" I have tried to reset the modem but it still won't allow her to make calls. I need to sort this out urgently as my mum lives alone and in case of an emergency suck as a fall, she needs to co tract somebody. ... View more

Hi all. TPG sent out an installation technician and installed NBN FTTP. The guy tested the install and said it was ok. I still don't have internet and I also received an email from TPG saying they couldn't detect if I'm online. The modem light is orange and should be green and the 1st port on the NBN box is orange. I've been on the phone to TPG in the queue for over 45 minutes but still no answer ... View more