Hi, Just wondering why I can't see the menu of 'Mobile usage' on my account any more ? Do I have to log onto different account, which I have no idea if it actually exists, to see the real time mobile data usage on my phone ? All I can see from the online account is 'Moved to Novus' and even can't see the menu in which I used to bar the mobile usage once I have used up 100% of the data. Just downloaded the TPG app to my phone but it kept on saying 'incorrect ID or PW' when I got them all right. What has been going on with TPG ? My user ID for Mobile plan is '04XXXXXX'       ... View more

Started having too frequent drops monday last week, 10/02/2020, then it was dead completely. E-maild to TPG and got reply email and text message, saying that they would send a technician soon and an engineer would be engaged. Waited and waited and none of the promises TPG made to me happened. Kept sening e-mails for further complaint and all I got was auto-generated reply e-mail. Last Saturday, 15/02/2020, called TPG service centre several times but didn't go through. Another e-mail sent to TPG yesterday and still no responses received. I think that I have waited enough. Is there anyone who actually took TPG to any administors, authorities or fair trading ? The same thing happened December last year. TPG asked me to do a self trouble shooting, ping test etc on our modem when the internet was down. Then, they finally sent a guy to my place, who detected that it was nothing to do with our modem but it was some defected part on the phone line outside my home. Anyone please advise me.   ... View more

Started having too frequent drops monday last week, 10/02/2020, then it was dead completely. E-maild to TPG and got reply email and text message, saying that they would send a technician soon and an engineer would be engaged. Waited and waited and none of the promises TPG made to me happened. Kept sening e-mails for further complaint and all I got was auto-generated reply e-mail. Yesterday, 15/02/2020, called TPG service centre several times but didn't go through. I think that I have waited enough. Is there anyone who actually took TPG to any administors, authorities or fair trading ? The same thing happened December last year. TPG asked me to do a self trouble shooting, ping test etc on our modem when the internet was down. Then, they finally sent a guy to my place, who detected that it was nothing to do with our modem but it was some defected part on the phone line outside my home. Anyone please advise me.   ... View more

Started having too frequent drops monday last week, 10/02/2020, then it was dead completely. E-maild to TPG and got reply email and text message, saying that they would send a technician soon and an engineer would be engaged. Waited and waited and none of the promises TPG made to me happened. Kept sening e-mails for further complaint and all I got was auto-generated reply e-mail. Yesterday, 15/02/2020, called TPG service centre several times but didn't go through. I think that I have waited enough. Is there anyone who actually took TPG to any administors, authorities or fair trading ? The same thing happened December last year. TPG asked me to do a self trouble shooting, ping test etc on our modem when the internet was down. Then, they finally sent a guy to my place, who detected that it was nothing to do with our modem but it was some defected part on the phone line outside my home. Anyone please advise me.   ... View more