Hi @syu03062018   You may contact our Sales team to process the order for a new modem/router or send me a PM with your TPG username or customer ID number to help you with the order.   BasilDV ... View more

Hi @syu03062018, we're sorry if you can't get a hold of our phone support team. We have located the account using your community details and we can see that your connection is up and running now.   However, we can see an indication that it is dropping out. Did you turn the modem off and on? How many times? ... View more