Hi @rebellion    For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage    If there are no known outages in your area, feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.   In your instance we organised a NBN technician within 24 hours to resolve your issue.   We can see that your service is now up and running.   Thanks for your patience. ... View more

Hi @rebellion    Welcome to TPG Community!   We were able to locate your account using your community details and understand that you've successfully contacted our Tech team to report the issue.   They've escalated the case to our Engineering team and an NBN technician is booked to check your service tomorrow between 8AM - 12NN. Your attendance is required.   Further updates will be given by your assigned Engineer once available.   BasilDV ... View more