Hi @mars1234   Welcome to TPG Community!   We were able to locate your account using your community details and understand that you've contacted our Tech team yesterday to report the issue.   The case was escalated to our Engineering team and they've booked an NBN technician visit to check your service and help us resolve the issue.   Further updates will be given by your assigned Engineer via SMS or phone call as soon as it becomes available.   BasilDV ... View more