Welcome to the Community!
Using your Community details as reference, I've managed to locate the account and have detected no signal as well on the line. We have yet to determine the cause of the issue hence I have raised the issue to our Engineering team for further investigation.
Please ensure to still leave the modem connected and turned on at all times. Kindly await updates within the next 24hrs.
Feel free to let us know should you have further queries.
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