Hi @jojotroy12   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage.   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc   In your case, your service was affected by an NBN network outage which was caused by a misaligned amplifier and a fault Radio Frequency (RF) module. The attending NBN technician restored the services by realigning the amplifier and replaced the RF module.   Your service shows that it has been stable and working within specification.   If you need further assistance, please let us know.   BasilDV ... View more

Hi @jojotroy12   Welcome to TPG Community!   We were able to locate your account using your community details and learned that your service was affected by an unplanned NBN network outage.   It was resolved earlier today by the attending NBN technicians, which replaced the faulty hardware on site.   We can detect that your service has been stable and if you need further assistance, please let us know.   BasilDV ... View more