hello my name is Denise, phone No.43846065 Mob..0407203907.. Address is 48 Noorong ave Forresters Bch nsw 2260, email is deniserowsell@tpg.com.au , My Name is Peter Maraga iam denise nefew you can contact me on 0418422504...i am helping them try to contact you to get our service repaired, A contractor was working outside my house about 5 Days ago that was when we noticed our internet wasn't working, were elderly and we use netflix . can you please contact us to get our serice working again. Thank you Peter ... View more

Thank you. ... View more

Hi @bijaygc33,   If you’re having the issue were  “CD”, “ADSL”, or “Link” light(s) on your ADSL modem/router is not lit up.   Your ADSL modem/router is unable to synchronise or connect with TPG over your telephone line.   The lights on the modem are usually flashing when trying to synchronise and steadily lit when synchronisation has successfully completed.   Before attempting the troubleshooting steps, TPG recommends that you: 1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php 2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server. If you are still unable to connect to the Internet, please proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php Let me know if you need further assistance. ... View more