Hi @gopinath2    I have requested again for our Accounts Team to investigate and requested for someone to call you back ASAP with an update.   Regards, Karl ... View more

Hi @gopinath2,   Your monthly billing cycle starts from the date your service is activated. For example, the date your internet service is installed or your mobile phone is activated.   Your billing cycle does not necessarily start from the date your sign up with TPG and we debit your installation fees.   We have created this article that may help you better understand this matter : TPG billing cycle and advance payments explained ... View more