Update: After 2 hours on hold (before being disconnected), I went to Facebook, got a reply asking to PM details. Did so with no response. Called through support dead on 8am, after a bit of convincing, they quickly tested my line and advised that there is a issue outside my premises and requires someone to contact me between 7-730pm tonight.. As a person who wears hearing aids (80% deaf), I am finding this experience quite upsetting. Assuming the rain water logged the FTTC, but guess I will find out tonight. Keeping this post updated in case others are experiencing similar issues and cannot get a update. Hawthorn East VIC ... View more